Returns & Exchanges

At Scratch Decor, we want you to feel confident in every piece you wear, which is why we offer a 30-day return policy for all unworn fashion items. If your purchase isn't a perfect fit, our streamlined process ensures a quick exchange or full refund to your original payment method.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.

3

Label and Ship

Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the returned garments, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing